Refund policy

Return & Exchange Policy 

Our Promise to You

 We want you to love your Auramoments purchase. If you're not completely satisfied, we're here to help.

Returns

Returns accepted within 30 days of delivery

Items must be unworn, unwashed, and in original packaging 

 Return shipping is the customer's responsibility

How to Return

1.Contact us at xinye.studio@outlook.com 

2.Include your order number and reason for return 

3.We'll provide return instructions within 24-48 hours

Refunds

Refunds are processed within 5-7 business days after we receive your return

Refund will be credited to your original payment method

Exchanges

Exchanges are subject to product availability

Contact us to arrange an exchange

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no additional cost.

Questions?

Contact us at:xinye.studio@outlook.com 

We typically respond within 24-48 hours.