Shipping & Returns
Shipping Policy
Free Shipping on All Orders
We offer complimentary shipping to all destinations. No minimum purchase required.
Processing Time
Orders are processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.
Delivery Times
United States: 7-14 business days
International: 14-21 business days
Please note: Delivery times may vary due to customs processing for international orders.
Return & Exchange Policy
Our Promise to You
We want you to love your Auramoments purchase. If you're not completely satisfied, we're here to help.
Returns
Returns accepted within 30 days of delivery
Items must be unworn, unwashed, and in original packaging
Return shipping is the customer's responsibility
How to Return
1.Contact us at xinye.studio@outlook.com
2. Include your order number and reason for return
3. We'll provide return instructions within 24-48 hours
Refunds
Refunds are processed within 5-7 business days after we receive your return
Refund will be credited to your original payment method
Exchanges
Exchanges are subject to product availability
Contact us to arrange an exchange
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no additional cost.
Questions?
Contact us at: xinye.studio@outlook.com
We typically respond within 24-48 hours.